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encOffice: Deinstallation problems (Read 6459 times)
Gerrit-Jan Linker
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encOffice: Deinstallation problems
28.09.08 at 13:10:31
 
encOffice: Deinstallation problems
 
Quote:
How do I uninstall encoffice for Office 2003?

 
Please run the uninstaller from the control panel. After deinstallation the software should not be visible in office anymore. Please let me know if that is not the case.
 
Quote:
When you say use the "uninstaller from the control panel" I assume you mean 'Programs and Features(in Vista)'. After uninstalling encoffice and opening word 2003, I get a popup (title encXLS) that states "There is a problem accessing the encoffice.dll. Please ensure encoffice is properly installed"

 
The problem is caused by an incomplete removal of EncOffice on Vista. This may have occurred if you were using MS Word while you were removing the encoffice software. If a file is in use it cannot be removed by the uninstaller. Now the dll removed correctly but Word still tries to use it.  
 
Could you try to find the file "encdoc.dot"? It is installed in your  
Word startup directory, called someting like  
C:\Users\<user>\AppData\Roaming\Microsoft\Word\STARTUP\  
 
If found, please remove "encdoc.dot". If you can't find the file or if  
it doesn't resolve the problem, please let me know.  
 
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« Last Edit: 01.04.09 at 18:30:09 by Gerrit-Jan Linker »  

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Re: encOffice: Deinstallation problems
Reply #1 - 18.03.09 at 20:04:12
 
hi could you tell me how to completely remove it from xp i cannot find encdot.dot on my computer
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« Last Edit: 01.04.09 at 18:30:20 by Gerrit-Jan Linker »  
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Re: encOffice: Deinstallation problems
Reply #2 - 18.03.09 at 21:58:57
 
Hi,
 
Removing the software using the remove software applet in the control panel should fully remove the software. However you can remove the files manually too.
 
From the windows\system32 directory remove the following dll's:
litError.dll
litregister.dll
 
From the encOffice program directory remove the following files (or remove the complete directory together with its contents)
encXLSFirstLaunch.exe
encDOCFirstLaunch.exe
encOffice.dll
encXLS.xla
encDOC.dot
encOfficeRegistration.exe
 
Hope this helps.
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« Last Edit: 01.04.09 at 18:30:30 by Gerrit-Jan Linker »  

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Re: encOffice: Deinstallation problems
Reply #3 - 18.03.09 at 22:22:30
 
Hi thanks for advice but i cannot find the files you suggested.
 
rob
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« Last Edit: 01.04.09 at 18:30:43 by Gerrit-Jan Linker »  
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Re: encOffice: Deinstallation problems
Reply #4 - 19.03.09 at 15:07:32
 
Then probably you have already uninstalled the software but the button remains in Word. Try to reset the toolbar. Use the customise toolbars function in Word to do that.
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« Last Edit: 01.04.09 at 18:31:08 by Gerrit-Jan Linker »  

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Re: encOffice: Deinstallation problems
Reply #5 - 21.03.09 at 08:55:21
 
Quote:
just to let you know i managed to remove it.

 
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« Last Edit: 01.04.09 at 18:30:56 by Gerrit-Jan Linker »  

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Re: encOffice: Deinstallation problems
Reply #6 - 17.08.09 at 08:57:10
 
If you cannot find the file encDoc.dot you probably do not search in hidden files and folders. When you search in windows please ensure you select the option to search in hidden and system files.
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